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Customer Success Story

How TubeMagic empowers theirsupport team with Logs.so

Learn how TubeMagic transformed their customer support by giving non-technical teams real-time access to critical business events and customer data.

73% faster response time
Entire support team enabled
TubeMagic Dashboard on Logs.so

The Challenge

Before Logs.so

  • •Support team needed engineering help to check payment issues
  • •Logs dumped into Slack channels got lost in noise
  • •Discord rate limits caused critical events to be missed
  • •Searching historical events was painfully slow and limited
  • •Sensitive server access shared with support staff

After Logs.so

  • •Support team independently searches payment & user events
  • •Beautiful, searchable timeline of all customer interactions
  • •100% event delivery with no rate limiting
  • •Instant access to customer history and context
  • •Zero server access needed for support team
"Logs.so made sharing real-time logs with our non-technical teams effortless. Everyone from product to support can now understand what's happening without us having to share sensitive server access. It's transformed how we collaborate and improve TubeMagic."
Matt Par

Matt Par

CEO, TubeMagic

Why support teams love Logs.so

Give your entire team the visibility they need without the complexity

Instant Search

Search payments, users, and events in seconds. No SQL knowledge required.

Team Friendly

Beautiful interface that anyone can use. No technical knowledge needed.

Real-time Updates

See customer actions as they happen. No delays or rate limits.

Implementation was effortless

1

Day 1: Integration

Added Logs.so SDK to track key events: payments, signups, and support tickets

2

Day 2: Team Onboarding

Support team trained in 15 minutes. Started resolving tickets faster immediately.

3

Week 1: Full Adoption

Removed Slack/Discord logging. Support team fully self-sufficient with Logs.so.

Result: 73% reduction in average ticket resolution time

Start tracking in minutes

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